Client Success Strategist :: Your Creative People
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WE ARE LOOKING FOR A

Client Success Strategist

Are you goal-oriented? Do you enjoy working with people and strategizing for success? Let’s talk.

Why Work at YCP?
  • The Details
  • Working Here
  • Apply
The Details

Do you thrive on building relationships? Do you get excited by helping clients achieve success? If you love meeting new people, brainstorming marketing strategies, and building great brands, Client Success Strategist may be the right fit for you!

Will you join us?

Goals & Requirements:

The Client Success Strategist's Goals:

  • Our Client Success Strategist is responsible for the growth of each of the agency's client relationships by delivering agency work that helps the clients succeed and builds long-term client-to-agency trust. They serve clients, communicate proactively, address any problems that may arise, and develop a close relationship with clients, with a view to maintaining a high retention and new business referral rate.
  • This role acts in support of sales efforts. Clients transition to a Client Success Strategist after the completion of the initial discovery and strategy-writing process, and the Strategist manages the relationship thereafter.
The Client Success Strategist's Responsibilities:

External Responsibilities:

  • Manages the big-picture execution of brand strategies. Are we being successful? If not, what needs to change?
  • Responsible to delight the client and deliver what YCP promised, reporting back to clients on the big-picture highlights and successes of their active campaigns. Project managers report back on day-to-day or weekly details/status.
  • This role has a regular, inside sales function for new projects and service retainers that they achieve by unearthing client needs through intentional questioning and enveloping micro strategies to meet them.
  • Create new scopes of work, formulate budgets, and pitch new ideas
  • Along with the original new business rep, perform quarterly check-ins with each client
  • Responsible to retain qualified clients and to generate new referrals for the new business team

Internal Responsibilities:

  • This role is supported by the Project Manager who will execute the specific projects that are sold as part of a campaign or retainer
  • Translates client needs into specific creative project briefs, identifying the specific goal(s) of the project, budget, and timeline to hand off the Project Manager
Requirements for Success:
  • BA/BS degree or equivalent
  • 4-5 years of experience minimum
  • Experience managing client accounts
  • Strong background in marketing strategy
  • Ability to identify account growth opportunities
  • Communication skills for regular client interaction
  • A commitment to our core values
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Is YCP the place for you?

If you love the idea of working with exceptional clients in a culture of creative excellence, we want to hear from you! Inspire. Create. Delight. Think Differently

Apply Now
Working Here

Inspired to Create 

Whether you’re collaborating with the design team to develop a brand new custom web presence for a client or dodging Nerf darts in one of our epic office battles, you can be sure that every day on the job will blaze new trails in creative ingenuity and meaningful work.

Our Mission

Our mission is to live out our core values on the job every day, from the first cup of coffee to the last client meeting. We need creative team members who love what they do, have deep experience, and share our goal to deliver exceptional results for every client, every day. 

See What Our Clients Say

Our Values

Excellence. Partnership. Teamwork. Creativity. Dependability. Fun. Integrity. Our core values inspire everything we do at YCP. We don’t just hang our values on the walls. We internalize them and live them out in our work. If you share those values, let’s talk!

Learn About Our Values
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Make a Difference Doing Work You Love

At YCP, our difference lies in our values, our culture, and our people.  We believe our team members serve clients best when they love their work, and that’s why we have intentionally created an environment that fosters creativity, excellence, and fun. Will you join us in thinking differently?

Apply Now

Why You'll Love Working Here

We want our team members to know how much we value them, and that’s why we offer a full range of benefits and perks designed to support both your personal and professional goals.

  • Competitive Salaries
  • Generous Paid Absences (including a week at Christmas)
  • Wellness Program for Healthy Living (including gym membership)
  • Professional and Personal Development
  • A Generous 401k Match
  • Family-Friendly Schedules

Extra Perks!

  • Team development activities 
  • Your celebratory birthday breakfast (and day off)
  • Company cookouts
  • Epic Nerf battles
  • The latest Apple-branded Hardware
  • Lots and lots of Starbucks coffee (and tea)!!

Create Alongside Exceptional People

No matter what you do, it’s the people you work with who make a good job great. That’s why we handpick our team members based on commitment to our core values, strong work ethic, and exceptional skills. Exceptional people, stellar results.

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You'll Love Coming in to Collaborate

We designed our open studio space to encourage teamwork, collaboration, and creativity. And when you need space for in-depth focus work, client meetings, or brainstorming sessions, we’ve got that covered too. 

Create for Rewarding Clients

From local businesses to national brands, our clients bring us challenging projects that require creativity, skill, and exceptional results. Here are a few of the brands we’ve worked with. 

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Is YCP the place for you?

If you love the idea of working with exceptional clients in a culture of creative excellence, we want to hear from you! Inspire. Create. Delight. Think Differently

Apply Now

Apply Online

Please be aware that because of the high number of resumes submitted, only candidates that match the requirements of the position will be contacted. We encourage you to check the website in the future, as open positions are updated frequently.

 
 
 
 
 


 
 
 
Think differently with us.

At YCP, we don't hang our core values on the walls, we internalize them and live them out through the work we accomplish. If this sounds like a team you want to work with, contact us today.

Join the conversation.

Find us on one of the following social platforms to get a sneak peek into new projects, nerf gun wars, and agency life.

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