Join us as our

Client Success Strategist

FULL-TIME | IN-OFFICE | STRATEGY & MESSAGING TEAM


As a YCP Client Success Strategist, you will regularly interact with clients each week, form relationships, and be instrumental in co-creating the strategies that will help them achieve important results for their brands. You will become a trusted partner to them, delivering agency work that helps each client succeed, while building relationships that may ultimately turn into long-term friendships.

Please note, we are only accepting U.S. candidates who want a full-time, in-office role.

Here's the plan...
Meet your manager, Justin
Principal & Chief Strategy Officer
Meet Justin
In the short term, you will:
  • Get introduced to our clients, what we do for them, and the process of how we deliver creative work in each team
  • Translate client needs into specific creative project briefs, identifying the specific goal(s) of the project, budget, and timeline to hand off to our agency Project Manager (a separate role).
  • Pitching new ideas you discover as you ask the most important questions 
  • Manage the big-picture execution of the brand strategies - are we successful in that strategy? If not, what needs to change?
In the long term, you will:
  • You will act in support of the strategic sales effort in onboarding new YCP clients, being part of the initial discovery and strategy-writing process.
  • You'll lead brainstorming and strategy sessions with your clients to come up with creative solutions to their business challenges.
  • You'll be responsible for the growth of specific client relationships by delivering agency work that helps each client succeed while building long-term client-to-agency trust. 
  • They also serve clients, communicate proactively, address any problems that may arise, and develop close relationships with clients, with a view to maintaining high retention and new business referral rates.

 

Your role requires...
Meet your teammate, Joshua
Project Manager
Meet Joshua
What you know:
  • You are a people person who loves to help and educate others
  • You love problem solving and know how to ask good questions to mine out what's important to others
  • You know how to effectively communicate details and deliverables with care
  • You have a knack for writing 
  • You have 3-5 years of experience in a client service role (for the Sr. Client Success Strategist level, you'll have already had several years of marketing agency experience across several different clients)

Are you creative? Love solving challenges? Enjoy working with people?

Why you'll working here:

Family-first

Our families are a big deal to us, and we know yours is too. At YCP, we enthusiastically promote investment in the people you love most with family-included company events and extra days off for special celebrations (like your birthday). From our 8 AM-5 PM schedule (yes, it's really true) to the sacredness of your weekends, our work-life balance gives you time to spend with those that are the closest to you.

Paid Absences

We know you need time for rejuvenation. Our paid absence policy protects your downtime with holidays and paid leave to cover vacation, illness, and emergencies.

Competitive Pay

Compensation is an important part of any role, and we seek to pay you fairly for the value and experience you provide.

Wellness

We want to help you maintain a healthy lifestyle, so you're always at your best. Our wellness program encourages you to make individual wellness choices based on your needs and goals.

Future Savings

Take advantage of our 401k and generous company match program to invest for retirement.

Professional & Personal Development

Growth in your knowledge and mastery of your field will be reflected in your work. That's why we offer opportunities for our team members to develop their skills and continue their education in areas relevant to their career goals. We know you have personal goals you want to achieve. We're committed to helping you create a personal roadmap for reaching those goals, both on and off the job.

EXTRA PERKS!

+ Team development activities
+ Your celebratory birthday breakfast
+ Company cookouts
+ Epic Nerf battles
+ Lots and lots of Starbucks coffee (and tea)!!

If you enjoy a fun and collaborative working environment, filled with people who are passionate about what they do, you'll love working here.

— Andrew MartIn
Is YCP the best place for you?

If you love the idea of working with exceptional clients in a culture of creative excellence, we want to hear from you!

Inspire. Create. Delight. Think differently.